Once you place an order with us at Anime Merchandise Online, it will be shipped after 2-7 business days of processing given that there are no issues regarding fraud. The estimated delivery times are listed as below:

Location

Estimated Shipping Time (Excluding 2-7 day processing time)

United States, East Asia

10-30 Business Days

Australia, New Zealand, South East Asia, Canada, Europe

14-30 Business Days

Middle East, Mexico, Central America, South America 

16-30 Business Days

Other Countries

16-30 Business Days

 

Please ensure to fill in all your details in English for easy shipping.

If you need to check the delivery status of your order, enter the13 character Tracking ID into this link here. Tracking IDs are sent to you via email or your preferred method of contact. Please note that Tracking IDs are per supplier, not per item nor per order.

You may receive multiple tracking orders for one order. This is due to the fact that we pride ourselves in sourcing the lowest cost but highest value products so that you, our customers, can pay the lowest cost. Different costs means the merchandise is made in different countries all over the world and so they might be arriving to you from different locations. We understand that this can be a little annoying but we hope that the effort we've gone to, to find the cheaper product for you is worth it to have that extra few dollars in your pocket.

Already have an order with us?

Waiting patiently for your order can be very nerve wrecking, especially if it’s your first order with us. So if you do start to feel concerned, reach out to us using the contact us page.

What is your returns policy?

We're so sorry to hear that you didn't like your purchase from us recently. As is our mission, we are always trying to find high quality products with the lowest price tags to maintain low prices for you, our customer. All feedback on our product range is always helpful and we welcome it.

If for any reason you don't love what you've bought from us, you are welcome to return or exchange your items. Just make sure to send us an email first!

To be eligible for a return, items must be unused and in the same condition that you received it. It must also be in the original packaging. 

Returns must be made within 30 days of the shipping date, and will be refunded to the original form of payment, minus shipping fees. 

Please note that you will need to cover your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. All returns/exchanges must contain a Tracking ID, otherwise it cannot be guaranteed that we received your returned item.